Returns & Exchanges
At Dolk BJD, we strive for perfection in every doll and accessory; however, if you are not completely satisfied with your purchase, you may initiate a return for eligible items within 14 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and photos of the item to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the doll or accessory in its original branded packaging, ensuring all certificates of authenticity, accessories, and protective materials are included.
Ship to Collection Center
Affix the provided return label or use a tracked shipping service to send the package to our designated inspection warehouse.
Quality Inspection & Refund
Once our artisans verify the item is in its original, unaltered condition, we will process your refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing