Frequently Asked Questions
Everything you need to know about your BJD order and luxury doll fashion.
What is the typical lead time for a pre-order doll?
Standard pre-order lead times for Ball Jointed Dolls (BJDs) usually range from 4 to 6 months, depending on the manufacturer's production schedule and customization options.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination, and all packages are insured to protect your high-value collectibles during transit.
Are the dolls shipped fully assembled?
Most dolls are shipped fully assembled with their default makeup (face-up) if selected. However, some special editions or DIY kits may arrive in parts for customization.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible layaway payment plans to help you manage the cost of your premium doll purchases.
Can I cancel my order after it has been placed?
Cancellations are generally accepted within 24 hours of placing an order. After this period, many items move into production, and a cancellation fee may apply.
How do I ensure I am buying an authentic product?
Dolk BJD only partners with official artists and manufacturers. Every doll comes with a Certificate of Authenticity to guarantee it is an original creation and not a recast.